NEW Live Guest Dashboard and CRM Intelligence now live

The guest WiFi platform
built for hospitality. retail. beauty. corporate. hospitality.

Right now your guest WiFi collects nothing. CaptiveWiFi turns it into your most powerful source of guest data.

Live identity, CRM, loyalty and reservation data the moment anyone connects. From a single venue to a global group.

Book a demo See how it works

No credit card needed. Free plan available. Setup in under an hour.

🛡️ AI-powered email verification built in. Catches keyboard mashing, validates MX records, and blocks 500k+ fake addresses and 10,000 fake domains. Included in every plan, free.

↓ Explore the full platform
+90%
Opt-in rate
⚡
Real-time
CRM lookup at login
Trusted by hospitality's leading brands
Aqua Zuma Chotto Matte Roka Stick and Sushi Comptoir Hakkasan Group Sunday in Brooklyn Ozone Coffee Black Sheep Coffee Grind Redemption Roasters Klatch Coffee Sergio's Aqua Zuma Chotto Matte Roka Stick and Sushi Comptoir Hakkasan Group Sunday in Brooklyn Ozone Coffee Black Sheep Coffee Grind Redemption Roasters Klatch Coffee Sergio's
0
WiFi visits per month
0
Locations worldwide
0
Average opt-in rate
0
Countries
How it works

From WiFi connection to guest
intelligence in under 2 seconds

1
Guest connects to WiFi
Your branded captive portal appears instantly on their device. Beautiful, fast, and on-brand.
2
We query your CRM live
CaptiveWiFi looks up the guest across Airship, Klaviyo, SevenRooms and more in real time.
3
Guest is recognised
Returning guests skip the form. New guests are captured with a clean consent-first flow.
4
Data flows everywhere
Tags, visit data, and loyalty sync automatically to every tool in your stack.
The Platform

Everything your venue needs.
Nothing it doesn't.

Eight connected modules. One platform. Built exclusively for hospitality.

📱
Guest WiFi Portal
Your brand. Their first impression. White-label, video on entry, Single Sign-On across all your locations. Setup in minutes.
Explore →
●
New
Live Guest Dashboard
Know who's in the room the moment they connect. Walk-ins, VIPs and loyalty members — all visible in real time.
Explore →
⚡
CRM Live Lookup
Recognise returning guests at login. No form. No friction. No redundant questions. Just a seamless welcome back.
Explore →
🔗
Connected Page
Every tap tracked. Menu, loyalty, promotions and social icons — all in one branded page guests see after connecting.
Explore →
⭐
Feedback and Reviews
Three sources. One dashboard. CaptiveWiFi surveys, Google Reviews and reservation feedback unified with automated replies.
Explore →
🎮
New
Gamification
Spin to win, scratch cards and shake to reveal. Rewards issued automatically via Airship and Square. No app needed.
Explore →
📊
Competitor Intelligence
Your rank vs the market. Sentiment, topic gaps and Pulse Score — delivered every Monday before service starts.
Explore →
🚀
WiFi to Loyalty
15 seconds from WiFi connection to loyalty member. Direct integrations with Como, Leat, Pepper, Paytronix and Square.
Explore →
🛡️
AI Email Verification
Machine learning catches keyboard mashing and fake signups. MX record validation, 500k+ known fake addresses and 10,000 fake domains blocked. Built in, free.
Included in every plan
Back to platform
New

Know exactly who's in your venue right now

A real-time screen built for front-of-house. Every connected guest, their reservation, loyalty tier, access point location and spend history. Triage flags surface guests who need attention before problems arise.

SevenRoomsResDiaryCollins AirshipKlaviyoWalk-in detection Access point labelsTriage alertsShareable link
Live Dashboard · Aqua Shard
Live
Alex I. · Birthday this month · Needs attention
31
Connected guests
8
VIP / Loyalty tier
£5.8k
Avg lifetime spend
5
Walk-ins identified
AM
Alexandra Mitchell
📍 Level 31 · Reservation · 2,840 pts
VIP
JC
James Carrington
📍 Bar · Walk-in · Airship match
New
AI
Alex I.
📍 Reception · Returning
Bday
Back to platform
CRM Live Lookup

Stop asking questions you already know the answer to

At the moment of WiFi login, CaptiveWiFi queries your CRM in real time. Returning guests are recognised instantly. No form. No friction. New guests get a clean consent-first capture flow. Airship live now, Klaviyo and Salesforce rolling out.

Airship liveKlaviyoSalesforce me&uSingle Sign-OnConsent-first
CRM Lookup · WiFi login moment
Sarah Chen
Matched via Airship
Matched
Tier
Gold
Points
2,140
Visits
18
Returning guest, login skipped
Welcome back, Sarah. Connected in under 2 seconds.
SMS opted inEmail opted inNo allergens
Back to platform
New

Know exactly where you stand against the competition

Track competitor Google reviews, ratings, and sentiment automatically at venue level and across your entire group. See where you are leading and where to close the gap. No manual searching required.

Google ReviewsSentimentGroup standings Review momentumSevenRooms feedbackMulti-venue rollup
Competitor Tracking · Aqua Shard
#1
Your rank of 5
4.8★
Your rating
+0.2★
Gap to leader
+0.9
Momentum
Aqua Shard YOUR VENUE
312 reviews · 94% sentiment
4.8★
Oblix at The Shard
4.6★
Ahead
Hutong at The Shard
4.5★
Ahead
Searcys at The Gherkin
4.4★
Ahead
Duck and Waffle
4.3★
Ahead
Who uses CaptiveWiFi

Built for every type of hospitality venue

From a single independent restaurant to a global hotel group, one platform across every property.

🍽️
Restaurants
Turn one-off diners into loyal regulars. Build your CRM with every cover.
🏨
Hotels
Recognise guests from check-in to WiFi connection. Personalise every stay.
🍺
Bars and Pubs
Know your regulars. Run loyalty campaigns. Fill quiet nights with data-driven offers.
⛳
Golf Clubs
Capture member and visitor data at every touchpoint across your estate.
🏬
Food Halls
One platform across every trader. Shared guest data, shared marketing power.
🛍️
Retail
Build loyalty beyond transactions with connected memberships and WiFi identity.
Integrations

Connects to the tools your team already uses

A selection of our 50+ integrations across CRM, reservations, loyalty and WiFi hardware. View all integrations →

CRM and Marketing
Airship
CRM
Klaviyo
Email
Brevo
Email
Mailchimp
Email
Talkbox
CRM
Como
Loyalty
Paytronix
Loyalty
Pepper
Loyalty
me&u
CRM Loyalty
Square
POS
Reservations
SevenRooms
Reservations
ResDiary
Reservations
Collins
Bookings
OpenTable
Reservations
WiFi Hardware
UniFi
Access points
Meraki
Cisco
Ruckus
Access points
Aruba
HPE
Cisco 9800
Enterprise
FortiGate
Fortinet
Alta Labs
Access points
DrayTek
Routers
ZyXEL Nebula
Access points
MikroTik
Routers
View all 50+ integrations →
Weekly Report

Every Monday morning.
Before service starts.

Your WiFi stats, feedback scores, gamification results, and top review of the week — in your inbox before the week begins. No logging in required.

  • ✓WiFi connections and opt-in rates by venue
  • ✓Feedback sentiment, trending topics, and flagged cases
  • ✓Gamification plays, win rates, and prizes claimed
  • ✓Top review of the week and team mentions
CaptiveWiFi
Monday 12 May 2026
WiFi Summary
Connections this week1,284
Email opt-in rate+91%
New contacts added+347
Feedback
Avg rating4.8★
Positive sentiment91%
Gamification
Total plays428
Prizes claimed146
Atmosphere sentiment up 1,400% this week. Two feedback cases flagged for follow-up.
Common questions

Everything you need to know

Does it work with my existing WiFi hardware?+
Yes. CaptiveWiFi works with all major hardware including UniFi, Meraki, Ruckus, Aruba, Cisco 9800, FortiGate, Alta Labs, DrayTek and ZyXEL Nebula. Our team will confirm compatibility before you sign anything.
What do my guests actually see?+
A fully branded captive portal with your logo, your colours and your messaging. Guests see a clean, fast login page on their device when they connect to your WiFi. Most complete it in under 15 seconds.
Is it GDPR compliant?+
Yes. CaptiveWiFi is built GDPR-first. Each marketing channel requires explicit named consent. We never pre-select opt-ins. Guests can unsubscribe from any channel instantly.
How long does setup take?+
Most venues are live within an hour. We handle the hardware configuration, portal design and CRM connections. No developer needed. Our onboarding team walks you through everything on a single call.
What happens to my existing database?+
We enrich it. CaptiveWiFi layers on top of your existing CRM, adding visit data, WiFi connection history and loyalty tags to contacts you already have. We make your database significantly more valuable.
Does it work across multiple venues?+
Absolutely, it is built for groups. Single Sign-On means guests are recognised across every venue in your estate. Group dashboards give you competitor standings, feedback rollups and CRM data across all properties in one view.

Your guests are connecting.
Are you recognising them?

Join hundreds of hospitality operators turning guest WiFi into their most valuable marketing channel.

Speak to an expert

No credit card needed · Free plan available · Setup in under an hour