Collect feedback from any touchpoint. Route happy customers to Google or TripAdvisor. Flag issues before they go public. For any type of business.
See how it worksEvery review from every source in one dashboard: with sentiment analysis, topic breakdown, and trending topics applied automatically.
Choose the format that fits your brand. All three capture the same data and trigger the same smart routing rules.
Set your own routing rules. Positive ratings get nudged to Google or TripAdvisor. Lower ratings go to a private form so you can act before it goes public.
Negative responses automatically trigger additional survey questions, giving you the detail you need to fix the problem.
Three ways to collect: all feeding into the same dashboard.
AI reads every review and classifies sentiment by topic automatically. Good and bad word detection built in at no extra cost.
Spot which topics are trending positively or negatively: so you know where to act before it shows up in your rating.
Named staff are detected automatically in reviews. The 30-day rolling leaderboard shows who's being mentioned and whether the sentiment is positive or constructive.
Built in at no extra cost. No tagging, no manual work.
Flagged feedback becomes a case. Assign it, track resolution time, and measure how often you turn a bad experience into a recovered customer.
Set up auto-reply templates for CaptiveWiFi feedback and Google Reviews. Responses go out instantly: personalised, on-brand, consistent.
Feedback summary, sentiment scores, team mentions, trending topics, and flagged cases in your inbox every week. No logging in required.
CaptiveWiFi's feedback data integrates with specialist insight platforms for deeper analysis.
Feedback data flows into your CRM, reservation system, and marketing platform automatically.
View all 50+ integrations